Senior Vice President
Marsh USA Inc.
Current Responsibilities
Joe Cianciulli is the Mid-Atlantic Casualty Claim Manager.
His current responsibilities include management of the casualty claim staff in the Baltimore, MD; Philadelphia, Richmond, VA; and Washington, DC operations. Additional responsibilities include account coordination, claim advocacy, project management and multiple aspects of claim consulting, designing and implementing claims service programs for the firm’s clients, resolving coverage issues, providing guidance in the preparation, presentation and adjustment of claims, operation and reserve analysis, benchmarking, gainsharing, process flow design, quality control claims auditing and providing consultative guidance on risk analysis, on an ad hoc basis.
Experience
Joe joined the firm as a claims manager of the Wilmington, Delaware branch in 1989, having supervised property damage, workers compensation, and liability claims units in the Philadelphia area office of a prominent direct writing insurer. He was later a division claims examiner for another major carrier, having direct management accountability for two claims offices. He was also a client executive for several of the Wilmington branch’s clients. He has spoken at seminars on cost containment and claim best practices measures. Joe has worked with clients in a variety of industry groups including chemical, gaming, government, manufacturing, pharmaceutical, retail, sports and entertainment, and telecommunications.
Education
BBA in business administration, Temple University, Philadelphia, PA
Affiliations
Associate in Claims (AIC)